Terms of service

General Terms and Conditions 

(3) The automated acknowledgement of receipt merely documents that the order has reached us and does not constitute acceptance. 

(4) The customer shall ensure that the e-mail address provided is suitable for receiving our messages, in particular by checking spam settings. 

Section 4 Prices and shipping costs 

(1) All prices stated in the shop are total prices in euros and include statutory value added tax. All orders are invoiced in euros only. Any currency conversion charges applied by the customer’s bank are borne by the customer. 

(2) Shipping costs within Germany: orders with a value of EUR 15.00 or more are shipped free of charge. Below this value, the shipping costs displayed during the ordering process apply. 

(3) Shipping costs to the remaining delivery area are displayed during the ordering process. Information is also available in advance at info@heronox.de. 

(4) For deliveries to countries outside the European Union, customs duties, import value added tax and carrier handling fees may apply. These are not included in the purchase price and are levied directly from the recipient by the authorities or the carrier. 

Section 5 Payment terms 

(1) The payment methods displayed during the ordering process are available. The selection may vary depending on the delivery country. 

(2) Unless otherwise agreed, all payment claims are due immediately. 

(3) Where payment is made through a payment service provider, the provider’s own terms additionally apply to the payment relationship. For Klarna invoice and instalment purchases, Klarna may carry out its own credit assessment. Further information on data processing can be found in our privacy notice. 

Section 6 Delivery terms 

(1) We deliver to the following countries: [delivery area]. A billing address differing from the delivery address is possible. 

(2) Delivery times are stated in the respective product listing or during the ordering process. For advance payment they begin upon receipt of payment; for all other payment methods upon conclusion of the contract. 

(3) Within Germany the delivery time is normally 2 to 3 working days. Delivery times for the remaining delivery area are stated during the ordering process. 

(4) Unless expressly agreed otherwise, we determine the shipping method and the carrier. 

(5) Where the customer is a consumer, the risk of accidental loss or accidental deterioration passes to the customer only upon handover of the goods. Where the customer is a business, the risk passes upon handover of the goods to the carrier. 

(6) If delivery is not possible for reasons for which the customer is responsible, the customer bears the cost of re-delivery. 

Section 7 Right of withdrawal 

(1) Consumers have a statutory right of withdrawal. The full withdrawal instructions and the model withdrawal form can be found under “Right of withdrawal” in the shop. We also send both documents to you in text form by e-mail together with the order confirmation. 

(2) The customer bears the direct cost of returning the goods in the event of withdrawal. 

(3) The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal requirements of the consumer (Section 312g (2) no. 1 BGB). This applies in particular to items embroidered or printed to customer specification and to bespoke productions. For items where the customer merely selects from existing variants such as colour or size, the right of withdrawal remains in place. We indicate the exclusion on the relevant product page before the order is placed. 

(4) Business customers have no right of withdrawal. Section 8 applies to returns by business customers. 

Section 8 Returns by business customers 

(1) Business customers have no right of withdrawal. Goods in perfect condition are taken back only by prior arrangement and upon issue of a return authorisation number. 

(2) Goods embroidered, printed or otherwise individualised to customer specification, and bespoke productions, cannot be returned. 

(3) Statutory rights in respect of defects remain unaffected. 

Section 9 Gift cards 

(1) Digital gift cards can be purchased in the online shop. They are provided as a code by e-mail after completion of the purchase and can be redeemed in the shop. 

(2) Gift cards can be redeemed only against goods in our online shop. Purchasing further gift cards with a gift card is excluded. If the gift card value is insufficient, the difference can be settled using the payment methods offered. 

(3) Redemption is possible only during the ordering process. Gift cards cannot be applied retrospectively to a completed order. 

(4) Gift cards do not expire before the end of three years from the end of the year in which they were purchased. Cash payment of the gift card value or of any remaining balance is excluded unless there is a statutory obligation to do so. 

(5) Gift cards are transferable. We may render performance with discharging effect to the person who redeems the code during the ordering process. This does not apply where we have knowledge, or grossly negligent lack of knowledge, that the person redeeming the code is not entitled to do so. 

Section 10 Retention of title, set-off and right of retention 

(1) Vis-à-vis consumers, the goods delivered remain our property until the purchase price has been paid in full. 

(2) Vis-à-vis business customers, the goods delivered remain our property until all outstanding claims arising from the ongoing business relationship have been settled in full. The business customer is entitled to resell the goods subject to retention of title in the ordinary course of business. The business customer hereby assigns to us all claims arising from such resale up to the amount of the invoice; we accept this assignment. The business customer remains authorised to collect the claim. We reserve the right to collect the claim ourselves as soon as the business customer fails to meet its payment obligations properly. 

(3) The customer may set off only against claims that are undisputed or have been established by a final and binding court decision. The customer is entitled to a right of retention only to the extent that its counterclaims arise from the same contractual relationship. 

Section 11 Liability for defects 

(1) The statutory provisions on liability for defects apply. 

(2) Where the customer is a business, the limitation period for claims in respect of defects in newly manufactured goods is one year from delivery. Excluded from this shortening are claims for injury to life, body or health, claims under the German Product Liability Act, and claims in cases of intent, gross negligence, fraudulent concealment of a defect or the assumption of a guarantee. 

(3) The duty to inspect and give notice of defects under Section 377 of the German Commercial Code applies to business customers. 

(4) We ask you to report obvious transport damage to the delivery driver and to inform us. Failure to do so has no effect on consumers’ statutory rights in respect of defects; it merely helps us to assert claims against the carrier. 

Section 12 Liability 

(1) We are liable without limitation for intent and gross negligence. 

(2) For ordinary negligence we are liable only for breach of a material contractual obligation, the performance of which makes the proper execution of the contract possible in the first place and on the observance of which the customer may rely. In such cases liability is limited to the foreseeable damage typical of the contract. 

(3) The above limitations do not apply in cases of injury to life, body or health, the assumption of a guarantee, fraudulent concealment of a defect, or claims under the German Product Liability Act. 

(4) Where our liability is excluded or limited, this also applies to the personal liability of our employees, representatives and agents. 

Section 13 Consumer dispute resolution 

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration body. 

Section 14 Final provisions 

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Vis-à-vis consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence. 

(2) Where the customer is a merchant, a legal person under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is our registered office in Kelheim. For consumers, the statutory places of jurisdiction apply. 

(3) Should any provision of these terms be invalid, the validity of the remaining provisions shall remain unaffected. 

Bavarian Caps GmbH · Donaupark 26 · 93309 Kelheim · Germany · info@heronox.de · Version: 9.9.2026